Simply enter a keyword, product name, or item number in the search field (top right under your account). Results will appear immediately.

On the results page, you can sort (e.g., by price or alphabetically) and narrow down results using filters. Filters can be removed individually or all at once.

Use the main categories Dogs and Cats to browse by subcategory (e.g., collars or toys).

In New you’ll find the latest HUNTER products. In Sale you’ll find outlet items and promotions. Under For You you’ll find accessories for humans.

Note: “New” and “Sale” show the main product. Variants (color/size) are selected on the product detail page.

Click on a product image or name to open the product detail page. There you’ll find:

• Name and item number
• Images and videos
• Available colors, sizes, and designs
• Price, availability, and delivery time
• Description, usage info, and materials
• Measuring guides, care instructions, or ingredients (depending on the item)

“Matching products” shows items from the same series/collection or useful additions. At the bottom you’ll also see your “Recently viewed” history.

Choose color/design/size (if applicable). You’ll see the unit price (incl. VAT, excl. shipping) and can select the quantity. Click “Add to cart” to receive a confirmation.

We use a traffic-light availability system:

• Green: available in sufficient quantity
• Yellow: low stock
• Red: currently unavailable

If an item is unavailable, you can leave your email address to be notified when it’s back in stock — or save it to your wishlist.

All prices are shown in Euro (€) and include German VAT (19%).

Discounted items are marked accordingly. The crossed-out price is the RRP (recommended retail price). You’ll find discounted items in Sale (excluding limited-time offers).

You can access your cart at any time via the cart icon in the top navigation (top right). In the cart, you can:

• View an item again (click the image or name)
• Change quantities (prices update automatically)
• Remove an item (click the X)

You’ll see unit prices, totals, cart value, and shipping costs. Click “Continue shopping” or “Checkout”.

Note: Your cart is saved for a limited time (see Privacy policy).

For more information, click here.

After placing your order, you’ll receive an order confirmation email. You’ll also be notified when your parcel is handed over to the carrier. You can view your order status in your account.

Orders are usually processed and handed over within 1–3 days. International deliveries may take longer due to customs or handover to local carriers.

To complete your order, enter your address first. If you already have an account, log in. Alternatively, register once or continue as a guest.

Fields marked with * are required to process your order.

You can choose a different delivery address (private address or Packstation). For Packstation delivery, please provide:

• First and last name
• Your PostNumber (Packstation customer number)
• Address line: Packstation + number
• ZIP code and city of the Packstation

You can review and change your address details before placing the order.

In step 2, you choose your payment method. We work with PayPal (payments are made to PayPal). AmazonPay is also available.

More information about payment and shipping is available here. We do not charge extra fees for selecting a payment method.

Shipping: We currently ship exclusively via DHL standard shipping.

In step 3, you review your order one last time. You can adjust billing/shipping address and payment/shipping options if needed.

Click “Place order with obligation to pay” to submit your order (after accepting the Terms & Conditions). Please also note the right of withdrawal.

Your order is transmitted securely via SSL. Learn more in Secure shopping.

Unfortunately, it is not possible to change an order after it has been placed.

You have the right to withdraw from the contract within 14 days without giving reasons. Details are available here.

Orders are usually processed and handed over to DHL within 1–3 days. You’ll be notified by email once your parcel leaves our warehouse (including a tracking number).

If there are delays, please check the tracking status first and then contact us (ideally with your order number).

1. Shipping damage: Please report visible damage to the carrier immediately and contact us as soon as possible.

2. Defective item: Statutory warranty rights apply. Please contact us with your order number, the item, and the type of defect.

3. Don’t like it: You can withdraw within 14 days — even without giving reasons. Details here. We cover return shipping costs. Use the return link in your account order overview.

4. Extended free returns with an account: Registered customers (Germany) can return items free of charge for an additional 14 days beyond the legal withdrawal period.

5. Feedback: If you’d like, you can email the reason for cancellation to service@wirliebenhunter.de.

Creating an account gives you many benefits:

• Faster checkout without re-entering details
• Orders, invoices and information at a glance
• Extended free returns
• Wishlists to save items

You can log in via the icon in the top navigation — or during checkout when you’re ready to place an order.

Click “Reset password” in the login area and enter your email address. You’ll receive an email with a link (please check your spam folder). The link is valid for 2 hours.

You can place an order without an account. In checkout step 1 (“Your address”), select “Checkout as guest”.

Registered customers can save items by clicking the heart icon and access them later via the wishlist.

Create an account or log in. If the loyalty program is active, the shop/account will guide you through the enrollment steps.

In your customer account you can view your status, benefits, or activities (if available).

Email us at service@wirliebenhunter.de or use the chat in the bottom right of the shop. If possible, include your account email and (if relevant) your order number.

When you need a fast answer — for example about availability, selecting variants, checkout steps, or your order status.

For order-related questions, it helps to have your order number and the email address of your account ready.

No problem: Phone +49 (0) 5232 980 53 50 or email service@wirliebenhunter.de.

Whether it’s a technical issue, a question about your order/delivery, or something didn’t go smoothly: contact us anytime (please include your order number if it’s about a specific order).

• Phone: +49 (0) 5232 980 53 50 (Mon–Thu 9am–3pm, Fri 9am–2pm)
• Email: service@wirliebenhunter.de
• FAQ: Read our FAQs

Stay updated on new products, collections, events, vouchers, and special offers. Subscribe here. You can unsubscribe at any time for free.

Please note our privacy policy.

We use SSL for sensitive information. SSL protects connections from tampering and unauthorized access — for example, when transmitting passwords or sensitive form data.

Our privacy policy is available here.

Information about the right of withdrawal is available here.

Our Terms & Conditions are available here.

Our imprint is available here.